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Shipping & Returns

The safety of our staff and our customers is always a top priority, and we work around the clock to make sure that you always receive your orders as quickly — and as safely — as possible.

To continue to protect our customers, we need to ensure that all customers who purchase goods are legally able to do so, which means customers must be 18 years old or over. This is a legal obligation, and so we can ensure our customers can use our products safely.

To fulfil this obligation, we use the services of 1Account to verify your age at the time of placing your first order. You will be able to place your order and receive a confirmation before these age checks take place. If we are then unable to verify your age at the point of order confirmation, we will not be able to dispatch any items until you can confirm your age through 1Account, and your order will be on hold.

With this in mind, we cannot be held responsible for any delays on your order if this is due to being unable to verify your age.

Find out more on our age verification page here.

All international parcels may also be subject to import taxes, duties, brokerage, or custom fees, and these will be the responsibility of the customer.

Your full delivery options will be viewable at the point of checkout. We appreciate your patience when some delays occur due to unforeseen circumstances.

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